Customer Login

Your Support Portal

Submit and track support requests, and get help fast with secure remote support.

Open new requests and check the status of existing tickets.

Installs monitoring on a new PC. Use this only when I've asked you to add a computer to your plan.

Not a monitoring customer yet? Run SOS, then call me with the code it shows so I can connect.

FAQ

Common Questions

How do I request support?

What are your support hours?

Monday through Friday, 8 AM to 6 PM, with emergency options available outside regular hours.

Do you offer remote support?

Yes. Many issues are resolved over a secure remote connection, which is usually the fastest option.

Can I get updates on my ticket?

Yes. Real-time ticket updates are available on request. Just ask when you open the ticket.

What kinds of issues do you support?

Hardware problems, software errors, email, network and Wi-Fi connectivity, backups, malware, and general performance issues.